Refunds

The policy

Ask within 14 days of purchase and we will refund it in full. You do not have to give a reason.

This is offered on top of your statutory rights, not instead of them. EU law gives consumers a 14-day right of withdrawal on digital content, which can be waived when delivery is immediate — Pro unlocks straight after payment, so that waiver would technically apply. We would rather simply refund you.

How to ask

Email pa@tosider.dk from the address you paid with, or with the receipt Stripe sent you. Refunds are issued through Stripe as merchant of record and go back to the card you used, usually within five to ten business days depending on your bank.

After a refund

Your Pro licence ends and you should stop using the Pro features. Anything you already exported is yours and stays yours — we do not claw back work.

Before you dispute a charge

If something went wrong — you paid and Pro did not unlock, or you were charged twice — email pa@tosider.dk first. It is almost always faster than a chargeback, and we will fix it.